Office: (864) 327-1212
Fax: (864) 327-1210
Email: fhn@foothillsnephrology.com

 FAQs

Q. Can I call and schedule myself for a new patient appointment?
A. No, we accept new patients only through another doctor’s referral.

Q. What should I bring for my first appointment?
A. All of your current medicines in their original containers, your insurance cards, copies of your medical records (if they haven’t been supplied by your referring doctor), any paper work you have received from our office via mail.

Q. Do I need to be fasting when I come for my first appointment?
A. No, if any testing needs be done with you fasting, you’ll be given a return appointment.

Q. Do you accept my insurance plan?
A. We currently have contracts with many insurance carriers. Yours may or may not be included. It is very important that you know what services are covered by your plan and where the services can be obtained. We will file ALL insurance as a convenience to our patients.

Q. Do I need to pay for services as they are provided?
A. We require Co-pays and deductibles be paid at the time of service, if additional balances are due, we will bill you for these and expect quick payment.

Q. If I have an HMO, who is responsible for getting a referral from my Primary Care Physician?
A. It is your responsibility to get a referral, if you don’t obtain a referral, the charges will be your responsibility to pay. Our staff will assist you, if you are having a problem obtaining a referral, but in the end this is the patient’s responsibility.

Q. How long will my first visit take?
A. You should plan on spending at least 30 minutes with the doctor; sometimes the first visit may take longer.

Q. Can I bring a family member with me?
A. Yes, if you feel you need someone to be with you, by all means bring him/her with you.

 Q. Why am I being referred to your group?
A. This can be best answered by the physician that has referred you to us, if this has not been explained to you, you need to contact their office for explanation.